Privacy policy
How we handle the data you give us when you visit the site, write to us or book a stay, under EU Regulation 2016/679 (GDPR).
Last updated 1 November 2026
Data controller
Annalisa Pascale, Chianti & Florence Specialist, VAT no. 07343340480. For any question about your data: info@chiantiflorencespecialist.com or +39 379 310 8227.
What we collect
Site forms (contact and call request): name, phone, message and, for owners, the area of the property and the preferred time slot. We also record the language and the page you write from.
Direct booking: the data needed for the stay (name, contact details, dates, number of guests) and, on arrival, the identity documents required by law.
WhatsApp, phone and email: whatever you choose to send us there.
Technical data: the service hosting the site logs IP address and browser type, for security and to make it work.
Why we use it
To answer your requests and prepare a quote (pre-contractual steps, art. 6.1.b GDPR).
To manage your booking and stay (performance of the contract, art. 6.1.b).
To comply with the law: guest registration with the police (Alloggiati Web), tourist tax, ISTAT statistics, invoices and accounting (art. 6.1.c).
To keep the site secure (legitimate interest, art. 6.1.f).
We never use your data for advertising and never sell it.
Who we share it with
Netlify Inc. hosts the site and receives the forms. It is based in the United States: the transfer is covered by the EU-US Data Privacy Framework and standard contractual clauses.
Register.it runs our mailbox.
If you write to us on WhatsApp, the message goes through WhatsApp (Meta), under its own policy.
The homes' map comes from OpenStreetMap: when you open it, its servers receive your IP address.
Visit statistics (Umami) use no cookies and collect nothing that identifies you.
Our accountant and the authorities receive data only when the law requires it.
Cookies
The site uses no profiling or advertising cookies, which is why there is no consent banner.
How long we keep it
Requests without a booking: up to 12 months. Booking data and invoices: 10 years, as tax rules require. Police registration data: only as long as the law requires.
Your rights
You can ask us at any time to see, correct or delete your data, to restrict its use, to object to processing or to receive it in a readable format. Write to info@chiantiflorencespecialist.com: we reply within 30 days.
If you think your data is being mishandled, you can complain to the Italian Data Protection Authority (garanteprivacy.it).